Terms and Conditions
Last updated:
These terms apply to your use of hajjahsiti.com, operated by HAJJAH SITI GLOBAL in Malaysia. Please read them before using the store or arranging a purchase.
Using the website
Use the website lawfully and provide accurate information when communicating with us. If you do not agree with these terms, please stop using the website. Contact us if you need clarification.
Products and availability
Product descriptions, photographs, weights and variants help you choose suitable products. Appearance and packaging may vary, and product availability must be confirmed for each accepted order. Please check the information provided and ask us about any dietary, ingredient or product questions before purchasing.
Prices and charges
Prices are displayed in Malaysian Ringgit (MYR). Product prices, promotions and availability may change. Applicable delivery and other charges should be confirmed before an actual purchase is accepted. If a material pricing or product error is identified, we will clarify it with you before proceeding with an affected purchase.
Orders and acceptance
The current checkout saves an order record on your device only. A locally saved record or confirmation screen is not acceptance by HAJJAH SITI GLOBAL and does not arrange fulfilment. Contact us to arrange an actual purchase. An actual order is accepted only when the business confirms it, subject to product availability and the payment arrangements communicated to you.
Payment
The website currently does not collect payment. Selecting a displayed payment method does not complete a financial transaction. For an actual purchase, use only the payment instructions confirmed by the business. Where a third-party payment provider is used, its applicable terms also govern the payment service.
Delivery and shipping
Delivery arrangements, charges and any estimated delivery date must be confirmed for an actual order. Estimates are not guaranteed arrival dates. Delivery may be affected by location, courier operations and circumstances outside our reasonable control. Contact us if an accepted order is delayed or arrives with a problem.
Customer responsibilities
Check your selected products, variants, quantities and delivery details before arranging a purchase. Provide a reachable contact method and accurate delivery information, and follow product storage and preparation guidance. Tell us promptly if order details need correcting.
Cancellations, returns and refunds
Contact us as soon as possible if you wish to cancel an accepted order or need assistance with a product. Eligibility for returns, refunds or replacements depends on the circumstances of the order and the applicable policy communicated at the time of purchase. Contact [email protected] for assistance. These terms do not remove any rights you have under applicable Malaysian consumer law.
Website content
The branding, photographs, text and other website content belong to HAJJAH SITI GLOBAL or their respective rights holders. You may view the site for personal shopping purposes. Do not reproduce or use protected content commercially without the relevant permission.
Prohibited misuse
Do not interfere with the website, attempt unauthorised access, introduce harmful code, misuse customer information, impersonate others or use the site for fraud or unlawful activity.
Responsibility and limitations
We aim to provide accurate information and a reliable website, but uninterrupted access and freedom from errors cannot be guaranteed. To the extent permitted by law, we are not responsible for losses caused by misuse of the site or events beyond our reasonable control. Nothing in these terms excludes liability or consumer rights that cannot lawfully be excluded.
Applicable law
These terms are governed by Malaysian law. Please contact us first about a concern so that we can try to resolve it. Your applicable legal rights and remedies remain available.
Changes to these terms
We may revise these terms when our services change. The version and purchase conditions communicated when an actual order is accepted apply to that order. The latest website terms and update date appear here.
Contact us
For questions about this policy or these terms, contact HAJJAH SITI GLOBAL, Malaysia, at [email protected].